Refund policy
RETURNS & REFUNDS POLICY
Last updated: August 2026
We hope you love your Nuvola order. If something isn't quite right, you can find information below about returns, refunds and your statutory rights.
1. Your Right to Cancel
If you purchase from us online, you generally have the right under the Consumer Contracts Regulations 2013 to change your mind and cancel your order within 14 days of receiving your goods, without giving a reason.
To exercise your right to cancel, please contact us at contact@nuvolathelabel.com within 14 days of receiving your order and clearly tell us that you wish to cancel.
Once you have notified us, you have a further 14 days to return the goods.
Nothing in this policy affects your statutory rights.
2. Return Conditions
For change-of-mind returns, please take reasonable care of the items while they are in your possession.
Items should be returned:
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unworn and unused, other than reasonable handling to inspect or try on the item;
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with original tags attached;
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with any hygiene seals or protective liners intact, where applicable; and
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in their original condition.
You may handle an item only as you reasonably would when examining it in a shop. If an item has been handled beyond what is reasonably necessary and this reduces its value, we may make an appropriate deduction from the refund as permitted by law.
Swimwear & Hygiene-Sealed Items
For hygiene reasons, certain products may be supplied with a hygiene seal or protective liner.
Where an item is supplied sealed for health protection or hygiene reasons, your right to change your mind may not apply once that seal has been removed, broken or damaged after delivery.
Please therefore try on bikini bottoms and other hygiene-sensitive garments over your own underwear and do not remove the hygiene seal or protective liner unless you are happy to keep the item.
This does not affect your rights where an item is faulty, damaged, not as described or otherwise does not conform to your statutory rights.
3. Refunds
Once we receive your return, we will inspect it and process any refund due as soon as possible and, where your statutory cancellation right applies, within 14 days of receiving the returned goods.
We may withhold the refund until we have received the goods back or you provide evidence that you have returned them, whichever occurs first.
Refunds will be made to the original payment method unless otherwise agreed.
If you cancel your entire order under your statutory right to cancel, we will also refund the cost of our standard delivery option where you paid for delivery.
If you selected a more expensive delivery method, such as express or upgraded delivery, we are not required to refund the additional amount above the cost of our standard delivery option.
If only part of an order is returned, any original delivery charge will not normally be refunded where that delivery charge would have been payable for the items you have kept.
4. Return Shipping Costs
For change-of-mind returns, we will provide the return shipping label and relevant instructions.
A small fee will be deducted from the returned amount to your original transaction method to cover handling.
If an item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange the appropriate return.
5. Faulty, Damaged or Incorrect Items
Your rights under the Consumer Rights Act 2015 are separate from our change-of-mind returns policy.
Goods must be of satisfactory quality, fit for purpose and as described.
If your item arrives faulty, damaged, incorrect or not as described, please contact us at contact@nuvolathelabel.comwith your order details and, where possible, photographs of the issue.
Where applicable, we will arrange an appropriate remedy in accordance with your statutory rights and cover reasonable return costs for faulty or incorrect goods.
6. Exchanges
We do not currently offer direct exchanges.
If you would like a different size, colour or product, please return the original eligible item for a refund and place a new order.
7. How to Make a Return
To start a return, please email:
Please include your order number and the item(s) you would like to return.
We will then provide you with return instructions and the relevant return address.
Please do not send a return before contacting us.
8. Late or Missing Refunds
Once we have processed your refund, your bank or payment provider may take additional time to credit the funds to your account.
If you believe your refund is overdue, please contact your bank or payment provider first.
If you still need assistance, please contact us at contact@nuvolathelabel.com.
9. Changes to This Policy
We may update this Returns & Refunds Policy from time to time. Any changes will be published on this page.
Your statutory rights are not affected by this policy.